Privacy Policy

How we collect, protect and use your information


Here is our Privacy Policy. It was last revised on May 31, 2019.

Privacy Basics

LookedAfter provides high-quality support for before and after care services to schools, parents and children (referred to as our “Services”). To provide these Services we collect, store and use personal information. We are committed to clear and secure data privacy principles, which are outlined below.

How information is shared with third parties

We will only provide your personal information to third parties:

  • with your consent;
  • where it is needed to carry out your instructions;
  • as reasonably needed to provide you with Services;
  • as we reasonably believe is permitted by law or regulation; or as needed to enforce our Terms or protect the rights, property or safety of LookedAfter, our customers and the public.
  • as part of a sale or change in control of LookedAfter Pty Ltd, its shareholders or a subsidiary or division.

Our Safeguards

Personal information provided to LookedAfter is controlled by LookedAfter Pty. Ltd, 30-32 Hull Street, Richmond Victoria 3121 Australia ABN 14 621 539 580.

Access to your data is password-protected and we offer secure https access to the website. To protect data stored on our servers, we regularly monitor for possible vulnerabilities and attacks. The internet is not a 100% secure environment and we cannot ensure or warrant the security of information that you submit to us. It is your responsibility to protect the security of your sign-in information.

We may share your personal information with other LookedAfter affiliates as necessary to provide you with services. This includes entities that operate the sessions where your child attends (the "Service Operator"). If you have booked to attend a session, or express an interest in a session by adding a school as a "favourite", we will share your child's details with the Service Operator.

Information Collection

When we collect information

  • When you enrol
  • When you make a booking for your child
  • When interacting with the Department of Education Child Care Management System to determine your eligibility to certain child care related benefits
  • When you update the details held for you and your child
  • At other times when we believe it is reasonable to do so

What personal information we collect

  • Your registration details including email and chosen password, so that you can use our website
  • Your contact details including address and phone number, so that we can contact you in regard to our Services
  • Details required to determine eligibility to Child Care Subsidy (CCS) or legacy payments when interacting with the Department of Education and Training’s Child Care Subsidy System (CCSS) or legacy systems, such as Date of Birth and CRN for you and your child
  • Your credit card / debit card details, so that we can deduct payments from you for use of the Services. Card details are stored by an external Level 1 PCI compliant vendor.
  • Information about your child, including any medical action plans, so that they can attend a child care session
  • Emergency contact details, so that they can be contacted in your absence

Collection of Device and Network Information

When you visit or leave our site, we automatically receive the URL of the site from which you came or the one to which you are directed. We also receive the IP address of your computer or the proxy server that you use to access the web, your computer operating system details and your type of web browser and ISP. If using a mobile device, we receive your device details including its identifier, operating system and mobile carrier.


About Cookies

A cookie is a small file placed onto your device. Cookies allow us to identify your device and enable us to customise your experience.

You can change your browser settings if you don’t want to receive cookies. Our website might not work properly without cookies.

Analytics companies may also place cookies on your machine so please read their privacy policies to ensure your comfort.

Cookies We Use

LookedAfter uses persistent cookies and session cookies.

A persistent cookie is set once signed in to your account. When you next visit our website using the same device, the cookie enables us to recognize you as an existing user, potentially removing the need to sign in before using our services.

A session cookie identifies a particular visit to our website. Session cookies expire after a short time period or when you close your web browser.

When We Set Cookies

We may set cookies when you visit Any third party running content on the page you visit may also a cookie at this time.

How We Use Cookies

Cookies can accomplish many tasks, including recognizing you when you visit our site, storing your preferences and improving your user experience. Cookies also make your interactions with us faster, more secure and more personalized.

We use cookies for a number of purposes, including:

  • Authentication – We use cookies to recognize you if you are signed in to our website, so that we can show you the right information
  • Security – We use cookies to help us detect malicious activity and violations of our Terms
  • Preferences – We use cookies to determine your communications preferences
  • Performance – We use cookies to understand how our site performs across the world and to improve and research features and services, including when you access from other devices
  • Most browsers allow you to control cookies. Limiting the ability of our website to set cookies may worsen your overall user experience.

Use and Disclosure of Personal Information

We use your information to provide our Services, to communicate with you and to ensure we can collect payments from you for use of our Services.

Your Choices and Obligations

You can manage your information at any time within your account. You can also ask us for additional information we may have about your account, and you can ask us to delete your account.

We retain personal information you provide while your account is in existence or as needed to provide you Services. We may retain this information after you request deleting your account if retention is reasonably necessary to comply with legal and other obligations.

You must at all times abide by our Terms, including this Privacy Policy and other policies. Any violation may lead to the restriction, suspension, or termination of your account at our sole discretion.

Other Information

The current version of our Privacy Policy is available on our website. If we make significant changes we will provide notice to you. Continuing to use our Services means that you consent to changes.

Please contact us if you have questions about this Privacy Policy. The address for correspondence is LookedAfter Pty Ltd (ABN 14 621 539 580), 30-32 Hull Street, Richmond VIC 3121. Telephone 1300 366 437.