Hotmail & Outlook Guidance

Take action now to ensure your receive our notifications

I use a Hotmail or Outlook email address - does it matter?

LookedAfter sends notifications to families via an external email gateway. We have a great sending reputation, but this doesn't guarantee that our emails will reach your inbox.

Hotmail and Outlook use particularly strict filters. Some users report that they do not receive our notifications (even in their junk folder), even though our records confirm delivery.

If you intend to use a Hotmail or Outlook email address for your LookedAfter account, please take two minutes to review your settings.

What do I need to do?

Log in to your Hotmail / Outlook account:

  • Look for the icon and click “Options”.
  • From the left menu, look for “Junk email” and click on “Safe Senders”.
  • Add lookedafter.com as a safe domain.

You should now receive our notifications without problem. Check your Junk folder if needed.

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